FAQs

Last Updated: December 22, 2023

DO YOU OFFER FREE SHIPPING?

Yes. We offer FREE standard shipping on all eligible orders within the United States, with no minimum purchase requirement.

HOW LONG DOES SHIPPING TAKE?

Our estimated total delivery time is 7-9 business days, including:

  • Order handling: 1-2 business days
  • Shipping transit: 6-7 business days

Business days are Monday through Friday, excluding U.S. public holidays.

WHAT IS YOUR ORDER CUTOFF TIME?

Our daily order cutoff time is 2:00 PM Eastern Time (ET), Monday through Friday.
Orders placed after 2:00 PM ET, on weekends, or on public holidays begin processing on the next business day.

WHERE DO YOU SHIP?

We currently ship to eligible residential and commercial addresses within the United States.

WHICH SHIPPING CARRIER DO YOU USE?

We ship using designated carrier networks (such as USPS, UPS, or FedEx). The specific carrier varies based on package size, weight, and delivery destination.

WILL I RECEIVE A TRACKING NUMBER?

Tracking information is provided automatically via email as soon as your order has been dispatched. You can track your shipment using the details provided in your confirmation email.

CAN I CHANGE OR CANCEL MY ORDER?

You can request an order modification or cancellation prior to shipment by contacting our customer support team.
Please note that changes and cancellations cannot be guaranteed once an order has entered the processing or shipping stage.

WHAT IS YOUR RETURN POLICY?

We offer a 90-day return window starting from the date of delivery.
We accept returns for eligible defective and non-defective products. Standard returns must be in new, unused condition with all original packaging, cables, and included accessories.

ARE RETURNS FREE?

Yes. Return shipping is FREE for eligible returns, and we do not charge any restocking fees ($0.00).
Please contact our support team to receive return instructions and your prepaid shipping label before mailing an item back.

HOW LONG DO REFUNDS TAKE?

Approved refunds are processed within 7 calendar days after return approval.
Refunds are issued to your original payment method. Depending on your bank or credit card provider, additional time may be required for the funds to reflect in your account.

WHAT IF MY ORDER ARRIVES DAMAGED, DEFECTIVE, OR INCORRECT?

Please contact us immediately at contact@AmporaSound.shop with your order number, a brief description of the issue, and photographs or video showing the problem.
We will review your request right away and help arrange an appropriate resolution, such as a full replacement, exchange, or refund.

ARE YOUR PRODUCTS AUTHENTIC AND GENUINE?

Yes. We aim to accurately represent the brand, condition, technical specifications, and authenticity of all sound equipment and accessories. Products advertised as genuine or officially branded match their stated descriptions.

DO YOU SELL AUDIO ACCESSORIES AND COMPONENTS?

Yes. Our product lineup includes headphones, cables, audio adapters, hardware accessories, display stands, and protective storage solutions, subject to availability.

CAN I RETURN OPENED PRODUCTS?

For standard (non-defective) returns, products must remain unopened, unused, and in their original packaging condition.
If a product arrives damaged, defective, or incorrectly described, please contact us for immediate support regardless of packaging condition.

WHAT PAYMENT METHODS DO YOU ACCEPT?

Available payment options are displayed securely during checkout (including Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, and Google Pay).

HOW CAN I CONTACT CUSTOMER SUPPORT?

You can reach our customer support team via email:
contact@AmporaSound.shop

WHERE IS YOUR BUSINESS LOCATED?

Ampora Sound
4700 S Umatilla Ave
Boise, ID 83709
United States

WHAT ARE YOUR BUSINESS HOURS?

All times are listed in Mountain Time (MT).

  • Monday & Wednesday: Closed
  • Tuesday & Sunday: 11:00 AM – 3:00 PM
  • Thursday – Saturday: 11:00 AM – 5:00 PM

WHERE CAN I READ YOUR STORE POLICIES?

Our Shipping Policy, Refund & Return Policy, Privacy Policy, Legal Notice, and Terms of Service links are always accessible in our website footer.